Privacy Policy

1. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

2. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

• Account Information: If you register for an Account via our authentication system (Clerk), we may receive information such as your name, email address, phone number, and profile image.
• Order Details: When you purchase products or request signage designs/wrapping services, we collect billing details, shipping address, contact numbers, customized dimensions/text for signboards, or vehicle model specifications.
• Communication: If you contact us directly via our inquiry form, email, phone, or WhatsApp, we may receive additional information about you such as your name, email address, phone number, the contents of the message, and any attachments you may send us.

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website.
• Improve, personalize, and expand our website and services.
• Understand and analyze how you use our website.
• Develop new products, services, features, and functionality.
• Process your payment transactions and coordinate deliveries.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• Send you emails or SMS notifications regarding order status and shipments.
• Find and prevent fraud.

4. Payment Gateways and Security

For payment processing, we use Razorpay. We do not store or collect your payment card details. That information is provided directly to our third-party payment processor, Razorpay, whose use of your personal information is governed by their Privacy Policy.

Razorpay adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

5. Log Files and Analytics

Radium House follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

6. Third-Party Services

We leverage secure cloud services like Clerk (for user authentication) and Supabase (for database storage). These platforms are compliance-hardened and secure, ensuring your user profile data and customized order requests are encrypted and safely stored.

Radium House's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

7. Data Protection Rights (GDPR/GDPR-like & Indian IT Act)

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

8. Contact Information

If you have any questions about this Privacy Policy, your data, or if you would like to exercise any of your data protection rights, please do not hesitate to contact us at: